Artificial Intelligence Welcomed, but Human-Centered IT Support is Key to Employee Satisfaction and Productivity

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Lenovo YouGov AI Study
Study indicate that an efficient and effective IT support system needs to be in place to power today's hybrid workforce.

Nine in ten employees (87%) recognize that AI has a positive role to play in helping them stay productive, while eight in ten (81%) prefer a blend of AI and human interaction, according to Lenovo.

The new global study1 reveals that a majority of 12,000 employees surveyed (91%) believe they would be more productive if their IT issues at work were resolved quickly and effectively. Another 74% say poor IT support has decreased their motivation at work. Results show an efficient and effective IT support system needs to be in place to power today’s hybrid workforce.

Survey respondents see the key benefits of AI-powered IT being issue resolution with minimum disruption where AI can identify and resolve IT-related issues automatically, and in enabling 24/7 support even during weekends and holidays.

Lenovo YouGov IT Support Study
A global survey of employees reveals 74% think inefficient IT support affects morale and hinders productivity, while 87% welcome adoption of AI in resolving IT issues with minimal disruption

“As workplaces have evolved with the rise of hybrid work, IT support for employees clearly hasn’t kept pace. With the growing adoption of cloud services, digital intelligence and the metaverse, organizations’ IT environments are only going to become more complex, so effective IT support will become even more essential to employee experience and morale,” said John Stamer, Vice President and General Manager, Global Product Services at Lenovo.

Premier Support Plus offers services that are essential for both the current needs of a hybrid workforce and digital transformation in organizations, combining the best of both worlds – advanced AI for smarter, preventative services, while still providing human support where it’s needed most, for the seamless and direct IT support that employees are looking for.

Premier Support Plus is the most comprehensive IT support service on the market and the answer to help companies stay future ready by offering the right solution to improve employee experience and satisfaction, essential to retaining talent in today’s highly competitive market.

Given the importance of employee productivity and experience, Premier Support Plus also offers a dedicated Services Engagement Manager to enterprises, providing proactive asset reporting and tracking.

“The mandates of CIOs to drive enterprise transformation have never been more urgent. IT departments need to deliver on employees’ experience of IT, every single day. So, in addition to being an increasingly trusted partner in intelligent transformation, we’re also incredibly focused on delivering practical innovation,” said Mr. Stamer.